Refund Policy

1、 Policy objectives
This refund policy aims to clarify the refund conditions and procedures of this platform, in order to protect the legitimate rights and interests of consumers and promote the healthy development of the knowledge payment market.
2、 Scope of application
This policy applies to all knowledge paid courses purchased and paid for on this platform, including but not limited to online courses, video tutorials, audio lectures, etc.
3、 Refund conditions
The course that has not started or has not been completed can be refunded: If the course has not started or the consumer has purchased a course that has not been completed, and meets other refund conditions on this platform, the consumer has the right to apply for a refund.
Refund for quality issues: If there are serious quality issues with the course, such as content errors, omissions, inability to access, or significant discrepancies with actual promotion, consumers can apply for a refund.
Other situations stipulated by laws and regulations: Other situations where consumers have the right to request a refund according to relevant laws and regulations.
4、 Refund process
Submit application: Consumers need to pass weikuosi@outlook.com Submit a written refund request and attach relevant supporting documents (such as purchase receipts, screenshots of issues, etc.).
Review processing: After receiving the application, this platform should conduct a review within 7 working days. After approval, refund procedures will be processed within 24 hours.
Refund method: Return to the original payment account.
5、 Precautions
Understand the policy: Before purchasing the course, please carefully read and understand the refund policy and related regulations of this platform.
Retain vouchers: Please keep the purchase vouchers and related proof materials properly so that you can provide valid evidence in case of refund.
Timely application: If you need a refund, please make sure to submit the application within the eligible refund period.